After-sales Services -- Hintel POS System Solutions

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Do you know what is the best POS system solution?


Hintel solutions are innovative and practical embedded POS system solutions,  which are especially designed for the POS industry by Hintel, and extremely distinguished from the traditional POS systems. It is also integrated with more functionality that are rich in features, reliable at the industry level and simple to set, use and maintain; these are the best POS system solutions for the small and midium-sized store business.

 

What are Hintel POS system solution benefits?


Hintel POS solutions are realistic and new generation innovation embedded POS system solutions to the retail industry. The retail operators can benefit from its multiple aspects, and run their business in the simple approach and cut much more operating expenses in the long run. This is ideal business machine in the retail stores.

    

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After-sales Services



Warranty Services

 


Hintel is as an intelligent POS system manufacturer, and committed to provide customers with new generation and leading innovation embedded products in the global retail POS market segment, the product is free from defects in materials and workmanship, super reliable, robust and well-performing system; and the shutdown or breakdown time is much lower than PC-based solutions, the maintenance fees are lower also. At the same time, Hintel's embedded POS system products are specially dedicated to POS industry, they are quite easy to use and maintain, unlike PC-based point of sale products, need highly training people to maintain system.  Over time, it will save much more money for our customers as the embedded POS system solutions are the energy-efficient/eco-friendly POS system products, help to reduce the running cost and Hintel Warranty Services guarantee customers smoothly run their business. 



Protection Plan


The after-sales services are as part of our business, we support our customers smoothly run their business, and Hintel policy is to ensure our all the customers who will be supported. And all the products purchased from Hintel or distributors authorized by Hintel, come with either a six-month limited warranty or a one-year limited warranty beginning on the date of sales invoice. And the limited warranty services are given only for the original end-user or retail purchaser, the six-month limited warranty is for accompanying accessories, and one-year limited warranty is for main machine only.


In addition, Hintel has the extended warranty service plan also, the customers can extend the manufacturer’s warranty on your purchased products, it needs to sign a contract of the extended warranty services, and specify the length of manufacturer’s warranty services and the Extended Warranty can cover your products up to 5 years.


And customer needs to know that in case of the damage caused by shipping the products to you, it is still covered under this limited warranty services, and but this limited warranty does not cover damage caused by improper installation, accident, abuse, misuse, problems with electrical power, servicing not authorized by Hintel, usage not in accordance with product instructions etc. And the limited warranty services will be VOID if this product has been altered or changed in any form.

 


Repair and Return


Your equipments will be serviced by Hintel trained technicians, our warranty service programs guarantee you smoothly run your business regardless of whether or not in case of the limited warranty services. Prior to the repair service, the customer first needs to contact Hintel's customer technical support via either our message form or email at support@hintel-tech.com, take the RMA number, and you must ship the products back to Hintel in their original or equivalent packaging, prepay shipping charges, and then insure the shipment to avoid the risk of loss or damage during shipment if you desire.


And for case during the period of the limited warranty services started from the invoice date, Hintel will repair or replace products, and then ship the repaired or replacement products to you, prepay freight if you use a same address as in the invoice, and shipment to other address will be collected the freight charge from you. And for case out of period of the limited warranty services, you will be charged for shipping the machine and/or accessory items back to you, and also charged for labor cost, service and replacement parts/products at current prices. 


Whatever your question or problem is related to our products, our experienced service engineers are always available to serve you, and support to smoothly run your business.