User login

Technical support and assistance

Technical Support & Assistance

Hintel technical supports are intended to provide the customers with information and assistance before/after sales. For existing customers who are using products of Hintel, it will attempt to answer questions or help our customers figure out the specific issues, so that customers can run their business smoothly; and for new customer our specialist will make advices and guidance on product selection. And let our customers satisfy our services as it itself is part of our business, at the same time Hintel try to make support services cost-effective and reliable also.

For new customers who want to make consultation on the product matters, please send the email to, and make sure you include all the relevant information as below:

  • ✔  What is your plan to purchase
  • ✔  How many terminals you want in your business
  • ✔  Which solution you prefer (the embedded or PC-based)
  • ✔  What is your budget

And based on information provided by you, our specialist will make advice for you and help customers make the right choices and action. For existing customers, if you happen to encounter issue with store operation, please send the email to, and make sure you include all the relevant information as below:

  • ✔  Which version of terminal application and Back Office are you using
  • ✔  Which point of sale machine model are you using
  • ✔  Please describe the error or issue you are getting in as much detail as possible
  • ✔  You can attach the screen pictures if necessary
  • ✔  What steps you have already tried
  • ✔  If possible, please provide much more info or comments as it may help us to speed up to analyze and locate the root problem

And If you don't get a response within 24 hours, you can send a message to us again. And also, please note that our normal response time is within 2 working days except for Weekend and public holiday.


Resources Related to Hintel Technical supports: